Help Center

How can we help?

Get answers to your questions from our Customer Happiness Team. Five ways to get in touch!

Getting Started

How do I create a Desert Homes Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account here

Do you service my area?

If you’re within the East Valley Arizona area, absolutely.  You can check your zip code on our service areas page

What is included in a standard cleaning?

You can check our services page here for a complete list of all our services.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer.  Please let us know if you would prefer green cleaning services so we can plan for this.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

What’s in a deep clean?

A deep clean includes everything in the standard cleaning, along with cleaning doors, handles, baseboards, light switches, walls, cabinets, and empty the sink and load the dishwasher.

Whats in a move in/move out cleaning?

Our move in/move out cleaning includes everything in the deep cleaning, but also includes cleaning out the garage.  We do require the house be empty to perform a move in/move out cleaning.

Manage Your Account

How do I log into my account?

You can login to your account with your email and password here

How do I change my password?

You can submit a password change request on the customer login page here

How do I reset my password?

You can submit a password reset request on the customer login page here. Just add your email address and hit the submit button.

How do I change my address?

Login here to your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Login here to your account and update your card on file. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form here and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

How do I cancel my appointment?

Please login to you account to cancel your booking.  Please note that there is a $50 cancellation fee if cancellation is made after 5pm on the day before service.  Alternatively, you can contact us here and let us know.

Pricing & Policies

How do I refer a friend for $25 off?

Log into your account here and get your referral id. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

How can I view my Desert Homes Cleaning Gift Cards?

Log into your account here and you will see any outstanding gift cards with respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

Can I apply a coupon to an existing appointment?

Absolutely, simply enter your coupon (giftcard) code into the booking form as you are creating your booking.  Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any giftcards you have.

Why is the discount not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service.  Please get in touch if you have any questions.

I bought a voucher and would like to redeem it, what should I do?

Simply enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

What is the two hour window?

Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Desert Homes certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

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